AAHA

COVID-19 Updates

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In response to the Stay-at-Home executive order from the Governor of Maryland this morning, today will be our last day for normal appointment scheduling.

Starting Tuesday, March 31st, we will be limiting our appointments to sick visits, recheck visits, puppy or kitten visits, and time-sensitive appointments only. We will be continuing our mandatory curbside service for all our clients and patients.  Please read below for detailed instructions on our curbside service.

Routine wellness visits, senior wellness visits, annual vaccines, and any non-essential surgeries and treatments will be rescheduled until further notice. We will be temporarily suspending our hours on Saturdays. Please also ensure you call our office before any unscheduled visits.

We once again want to remind everyone that our online store is available for home delivery of medication and food refills. Appointment, food and medication requests can also be made through our FunkstownVet app available free for download through the Google Play Store or iTunes.

The Animal Health Clinic takes the well-being of our patients, clients, and staff very seriously. Our goal throughout this change is to offer excellent care to our patients and clients. Thank you all for your understanding and cooperation during these difficult times. Our goal is to keep our clients, staff, and the community as safe and healthy as possible.

The current recommendations from the CDC (Center for Disease Control) and WHO (World Health Organization) to help stop the spread of COVID-19 is to practice social distancing as much as possible, decrease the number of people in any given space, regularly sanitize all touch surfaces, and to perform regular hand washing/sanitizing. We have implemented all these recommendations to keep our community safe while still being able to care for your pets.

To do our part in helping to contain the spread of COVID-19 we as a veterinary hospital are mandating curbside service for all our clients and patients. We will still offer all our current services and continue to strive to provide the best care possible for all our patients. 

What this means for you and our clinic:

  1. We will be checking in all scheduled appointments over the phone.
  2. When you arrive at our parking lot, a technician will discuss your pet’s history and any concerns and provide our regular education over the phone. An estimate will be provided and discussed for your approval. 
  3. Once the services have been determined, a technician will come out to your car to retrieve your pet and bring them into the clinic while you wait in your car.
  4. After the examination is complete, your pet’s doctor will call you to go over all results and discuss her recommendations for your pet.
  5. Once your pet’s care is complete a receptionist will call you with the final total for payment.  For ease of payment over the phone, we ask that at this time a credit card or debit card number be provided.  However, if you do not have a credit or debit card, a staff member will come to your car for cash/check payments.
  6. All receipts will be emailed to you. 
  7. Due to the importance of end of life care and our bonds with our animals, we will still be allowing clients to come into the building and stay with their beloved pets for any euthanasia appointments.

The following protocols for various appointments are listed below.

*We ask all clients to park in the back parking lot and not on the street out front for your pet’s safety.

*All dogs need to be double leashed with slip leads that we will provide to minimize any risks of backing/slipping out of collars.

*All cats will need to be secured in a cat carrier. We will provide one if needed.

*If you have an aggressive or fearful animal that requires your presence to allow our staff to handle them, we ask you to reschedule any routine appointments for now.

*Any life-threatening emergencies that require immediate care we will be referring to Mountain View Animal Emergency, 18501 Maugans Ave, Suite 105, Hagerstown MD 21742.  Phone number 301-733-7339.

*We will not be able to accept any walk-ins

*New clients please go visit our New Client Form Page and complete and submit the requested information.

*If you are sick with flu-type symptoms please stay home and reschedule your routine appointments.

Routine wellness appointments and technician appointments

  • Your pet’s veterinary technician will then be calling you and discuss what services your pet is due for, go over your pet’s history and any concerns that you would like addressed with the veterinarian. Then the technician will generate an estimate for services for your verbal approval.
  • All approved services will be completed, and the veterinarian will call you on your cellphone to go over exam results, any test results, their recommendations, address any concerns that you have.
  • Once your bill is generated a receptionist will call your cellphone will the total and to collect payment.  We will be processing credit cards over the phone and will still be accepting cash/checks. All receipts will be emailed to you.

Sick appointments

  1.  Please call on your cellphone when you arrive in our parking lot and let the receptionist know your pet is here.  They will be asking for the make/model and color of your vehicle, email address, and your cell phone number.
  2.  Your pet’s veterinary technician will call you to discuss your pet’s condition and any clinical signs you have seen at home, and any additional concerns you would like the doctor to address. If appropriate at this step the technician will generate an estimate for your approval, the estimate will be updated for you after the doctor has examined your pet and creates the diagnostic and treatment plan.
  3. A technician will come out to your vehicle to retrieve your pet.
    1. Dogs- As a safety protocol, our hospital policy for walking any dogs outside the building is that we use 2 slip lead leashes this stops any issues like the dog backing out or slipping out of their collar.  The technician will hand you the slip lead leash through your car window to put on your animal in the vehicle, so we don’t have any escapes. Once the slip lead leash is secured on your pet the technician will take your pet into the clinic for services.

Cats- We are requiring all cats to be in a cat carrier. If you do not have one, we will provide one for you. But you will need to place your cat in the carrier prior to getting your cat out of the car.

  • The veterinarian will review your pet’s history and examine your pet.  Then the veterinarian will call you with the results of the exam and any recommended diagnostics or treatments. An updated estimate will be provided at this step.
  • After your pet’s diagnostic and treatment plan is completed and the veterinarian has discussed any additional steps, the receptionist will call to go over your bill and collect payment. All receipts will be emailed to you.

Food and Medication Refills

  1. Please call ahead for any food and medication refills
  2. Please call on your cellphone when you arrive in our parking lot and let the receptionist know your pet is here.  They will be asking for the make/model and color of your vehicle, email address, and your cell phone number 
  3. The receptionist will collect payment for food or medication over the phone and receipt will be emailed to you.

Surgery patients

  1. Please call on your cellphone when you arrive in our parking lot and let the receptionist know your pet is here.  They will be asking for the make/model and color of your vehicle, email address, and your cell phone number.
  2. Please have the surgical consent form filled out prior if possible. We mail the surgical consent paperwork to you prior to your pet’s surgical appointment and it is also available on our website On This Page Under ‘Surgical Forms’.
  3. The surgery technician will call you to go over all surgery consent forms, to discuss the surgical protocols, and address any questions.
  4. The surgery technician will come to your car to retrieve your pet and bring them into the clinic.
  5. We will call you to give updates and pick up times after your pet’s surgery is completed.
  6. When coming to pick up your pet in the evening, please call when you arrive in our parking lot and alert the receptionist that you are here.
  7. The surgical discharge technician will call you to go over all medications and post-surgical recommendations either prior to pick or at pick up.

Our goal throughout this change is to offer excellent care to our clients and patients. Thank you all for your understanding and cooperation during these difficult times. Please do not hesitate to call to discuss any concerns you may have about this process. Our veterinarians and staff feel all our clients and patients are part of our extended family and love them like our own. Our goal is to keep our clients, staff, and the community as safe and healthy as possible.

Important COVID-19 Update

Rest assured — we are here for you and your pet!

As the coronavirus (COVID-19) continues to spread globally, we are taking precautions to keep our clients, staff, and the community as safe and healthy as possible. Please check our COVID-19 page prior to your pet’s visit for an update on our current approach and response to COVID-19.

Additionally, we have temporarily suspended our hours on Saturday, and if you do not have a scheduled visit, please call before visiting our clinic.

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